Support
Help with your account, program access, tests and certificates.
Contact support
Describe the problem and include the program name and any error message. Never send your password or patient information.
Using the platform
- I cannot access a program
- Access comes from an active subscription, a purchase of the specific program or access granted by an administrator. Contact support if your expected access is missing.
- I cannot start the final test
- Complete the introductory test first. Opening the PDF material is optional. The program page shows your remaining attempts for today and lets you resume a started test before its deadline.
- Where is my certificate?
- After passing the final test, your certificate is available under My certificates. You can download it even after your program access expires.
- I need to correct my personal details
- You can change your contact details on your profile. Contact support to correct your name, license number or details on an issued certificate.